Privacy Policy

Last updated: 30th June 2025

At Enlightened Soul, your privacy is sacred. This Privacy Policy outlines how we collect, use, protect, and respect your personal information when you visit www.soulenlightenmentqueen.co.uk (the “Site”), or engage with our services, courses, or contact forms.

We are committed to handling your data in a lawful, transparent, and respectful way, in accordance with UK data protection laws, including the General Data Protection Regulation (GDPR).

1. Who We Are

Enlightened Soul is a spiritual and holistic therapy brand run by Mal Payne. Our website address is: www.soulenlightenmentqueen.co.uk.

If you have any questions about this policy or how we use your data, please email: Enlightenedsoul34@gmail.com

2. What Personal Data We Collect

We may collect the following information:

Name and contact details (when you fill in a form, book a service, or make a purchase)
Email address (for newsletter sign-ups, bookings, or general enquiries)
Payment information (when purchasing services or courses, processed securely by third-party platforms)
IP address and browsing data (via cookies and analytics tools, to improve website performance)

3. How We Use Your Data

We may use your personal data to:

Provide and manage our services
Respond to your enquiries and messages
Process bookings or payments
Send newsletters or promotional emails (only if you’ve opted in)
Improve our website, offerings, and user experience

We do not sell or rent your personal data to anyone. Ever.

4. Legal Grounds for Processing

We only collect and process your data when we have a legal reason to do so. This includes:

Your consent (e.g. newsletter opt-in)
Contractual necessity (e.g. service booking)
Legal obligation
Legitimate interests, where it doesn’t override your rights

5. How Your Data is Stored and Protected

Your data is stored securely on trusted platforms (e.g. booking systems, email marketing tools, payment processors). We take steps to protect it from unauthorised access, misuse, or loss.

All third-party tools we use (e.g. Wix, PayPal, Stripe, Mailchimp) are GDPR-compliant.

6. Cookies

This website uses cookies to:

Track website traffic and visitor behaviour (via Google Analytics or similar)
Improve your browsing experience

You can manage or disable cookies in your browser settings at any time.

7. Your Rights

You have the right to:

Access any personal data we hold about you
Request corrections to inaccurate information
Ask for your data to be deleted
Withdraw consent at any time
Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise any of your rights, please contact us at: Enlightenedsoul34@gmail.com

8. Third-Party Links

Our website may contain links to external sites (e.g. social media, booking platforms). We are not responsible for their content or privacy practices. Please review their privacy policies separately.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.

If you have questions or concerns about your privacy or this policy, please email: Enlightenedsoul34@gmail.com

Thank you for trusting Enlightened Soul with your information. Your journey is respected, your privacy protected.